SENDING OF THE ORDERS:
The deadline|installment of delivery of the orders is from 48 hours. In case the product is finished in the moment of making the order, we will send you an electronic mail for confirming the date of availability and the delivery of the product.
SENDING ABROAD: At present, we can not serve abroad in a systematic way, even though we can pay attention to individualized requests. Sending is not carried out in Canāries, Ceuta and Melilla.
INCIDENCES
1 - IN THE TRANSPORT: The check of the state of the package|packing of the package is a responsibility of the receiver. In case some fault is ascertained, the receiver WILL HAVE to note down the incidence in the delivery note of delivery of the carrier and will have to communicate it in a deadline|installment of 24 hours through an electronic mail sent to our address. If the receiver does not make it, the refund|return of the package will not be able to be carried out.
2 - REFUNDS: If the product was defective, it will be necessary to communicate it in the deadline|installment of 48 hours from the reception of the package, through the customer service: info@zeppelindreams.com, where we will take care of this incidence.
In any case that is not the mentioned one, ZEPPELIN will not take charge of the expenses brought about by the refund|return (transport and bank expenses) and will establish the pertinent conditions of refund in each case.
